Privacy Policy

Last updated: July 26, 2026 · Applies to auzora.io and all Auzora services

    Short version: We collect only what's needed to run our services. We don't sell your data. Call data from Atlas AI belongs to you. We use trusted third parties (OpenAI, Twilio, AWS) to deliver our services.
  

1. Who We Are

Auzora ("we," "us," or "our") provides AI-powered business automation services, including the Atlas AI phone agent platform. This Privacy Policy explains how we collect, use, and protect information when you use our website at auzora.io and our services.

For privacy questions, contact us at privacy@auzora.io.

2. Information We Collect

From website visitors:

Contact form submissions (name, email, business name, message)
Basic analytics (page views, referral source — no personally identifiable tracking)

From clients (businesses using our platform):

Account information: business name, email address, billing information
Configuration data: AI agent settings, FAQs, services, office hours
Twilio phone number associated with your account

From end users (callers speaking with Atlas AI):

Name, phone number, and email (when provided to the AI agent)
Appointment details (service requested, preferred date/time, notes)
Call audio processed in real-time by OpenAI's Realtime API (not stored by Auzora)
AI-generated transcript excerpts used for appointment booking
SMS message content (booking links, follow-up information, appointment reminders) sent to the caller's phone number after verbal consent during the call

3. How We Use Information

To deliver and operate our services
To process appointment bookings made through Atlas AI
To sync appointment data to connected calendars (Google Calendar, when authorized)
To send service-related communications (invoices, alerts, updates)
To send SMS messages to callers (booking links, follow-up information, appointment reminders) only after the caller has verbally consented during a call with the AI agent
To improve our AI models and service quality (aggregated, non-identifiable data only)
To comply with legal obligations

We do not use your data or your callers' data for advertising or sell it to third parties.

4. Third-Party Service Providers

We use the following trusted providers to deliver our services. Each has their own privacy practices:

Provider	Purpose	Data Shared
OpenAI	AI voice processing (GPT-4o Realtime)	Real-time call audio; processed per OpenAI's Privacy Policy
Twilio	Phone number, call routing, audio streaming	Call metadata; processed per Twilio's Privacy Policy
Amazon Web Services	Cloud infrastructure, database storage	All platform data stored in AWS us-east-2 (Ohio)
Google	Calendar integration (when enabled by client)	Appointment data synced when client connects their Google Calendar
Netlify	Website hosting	Website traffic analytics
Stripe	Payment processing	Billing info; Auzora never stores full card numbers

5. Data Retention

Appointment records: Retained for the duration of your subscription + 12 months
Call audio: Processed in real-time by OpenAI; not stored by Auzora
Account data: Retained until account deletion + 30-day grace period
Billing records: Retained for 7 years as required by law

6. Data Security

We implement industry-standard security measures including:

TLS encryption for all data in transit
Encrypted storage on AWS with restricted IAM access controls
API authentication tokens for all service-to-service communication
No storage of raw call audio by Auzora

No method of electronic transmission is 100% secure. We cannot guarantee absolute security but take reasonable precautions.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Delete your data (subject to legal retention requirements)
Export your data in a machine-readable format
Opt out of non-essential communications

To exercise these rights, contact privacy@auzora.io. We will respond within 30 days.

8. Caller Data (For Auzora Clients)

If you are an Auzora client deploying Atlas AI, you are the data controller for your callers' information. You are responsible for:

Disclosing to callers that they may be speaking with an AI
Obtaining any required consent for call recording or data collection
Complying with applicable privacy laws (CCPA, GDPR, TCPA, etc.) with respect to your callers

Auzora processes caller data on your behalf as a data processor under your instruction.

9. SMS Messaging

Auzora's Atlas AI platform may send SMS text messages to callers who have initiated contact with a client's business. SMS messages are used for:

Booking links and appointment scheduling
Follow-up information requested during the call
Appointment reminders and confirmations

Consent: SMS messages are sent only to callers who have initiated contact by calling the business's phone number and have verbally consented to receive text messages during the conversation with the AI agent. SMS is never sent as unsolicited marketing.

Opt-out: Recipients may opt out of SMS messages at any time by replying STOP, STOP ALL, UNSUBSCRIBE, CANCEL, or END to any message. Upon opt-out, no further SMS messages will be sent to that number. Recipients may opt back in by calling the business again and providing renewed consent.

Message frequency: Message frequency varies based on the interaction. Typically 1–3 messages per caller per inquiry (e.g., a booking link, a confirmation, and a reminder). No recurring or subscription-based messaging is sent.

Carrier fees: Standard message and data rates may apply to recipients based on their mobile carrier plan.

Compliance: SMS messaging is delivered via Twilio under A2P 10DLC registration. Clients are responsible for ensuring their use of SMS complies with the TCPA, CTIA guidelines, and all applicable state and federal regulations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy periodically. Material changes will be announced via email or portal notification. Continued use of our services after changes constitutes acceptance.

12. Contact Us

Email: privacy@auzora.io
Website: auzora.io